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quality initiative:

. . . strategic implementation of methods, techniques, and measures for improving a state or condition of productivity in order to achieve . . . fitness for intended use — the quote is a definition of quality attributed to quality management consultant, Joseph Juran, who also came up with a trilogy of fundamental quality processes (Juran's Trilogy): (1) quality planning, (2) quality control and (3) quality improvement ED Glossary definition of quality quality is defined in the Economic Development Quality Glossary along with the three linked trilogy terms.

W. Edwards Deming, referred to as . . . as the father of the third phase of the Industrial Revolution (source of quote), said . . . the customer's definition of quality is the only one that matters (source of quote). The remark by Deming suggests that business decision makers are induced to pursue quality initiatives by listening to the voice of their customers and hearing them critique their goods and services.

Specialized quality professionals are often needed to successfully implement and manage initiatives. Organizations, such as the American Society for Quality (ASQ) and American Quality Institute (AQI) have certification programs for quality managers, trainers, and consultants. Since Deming, consultants and quality advocates have tweaked methods and training techniques, thus adding various descriptive terms to the jargon of the business, for example Total Quality Management, lean, and Six Sigma — a resource titled MIT article comparing Lean, TQM, Six Sigma, 'and related enterprise process improvement methods' will explain more.

All of the various process improvement initiatives are components of the types of enterprise development that bring about economic development in locations seeking to benefit from both development processes. Where there's clear understanding of voice of the customer throughout an organization, such that cooperation between employees and employers happens, the results in their communities can show up as economic development in the form of jobs retention and jobs creation (source of quote)



 
 
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Economic Development Services, Inc. -- copyrights and all rights reserved / 05/13/2014