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productivity:

. . . a condition, ability, or output resulting in something of consequence being created, enhanced, or set forth. Productivity is the measure of the rate at which goods and services having monetary or exchange value are created and delivered in an economy.

The 99U website has an article titled 10 Laws of Productivity.

The Organisation for Economic Co-operation and Development publishes a guide to productivity measures used in analyzing economic growth. OECD represents 30+ countries. The OECD Productivity Manual is basically for statisticians, researchers and analysts involved in constructing industry-level productivity (source of quote).

Voice of the Customer is a factor of productivity in free market economies where what is said demands attention — the customer is a force in the pursuit of excellence and business efficiency. Savvy business decision makers listen to their customers. Workers also need to listen and understand. Workforce productivity is an extension of the power of individuals.



 
 
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Economic Development Services, Inc. -- copyrights and all rights reserved / 05/13/2014