The Enterprise and Economic Development Glossary
a resource of the .network library |
office:
... a place within a business facility where
adminsitration and support service workers are located or a building
that primarily accommocates clerical and professional workers; as a
general perceptioa, a business environment in which most people work
behind a
desk; a refereence to administrative personnel,
executives, or support staff of a business. In the latter case, the term
office workers is used to refer to administrative and staff personal.
Some workers spend most of their time away from an office but report
in regularly, for example, outside sales personnel. Executive offices
are where you find top-level administration and staff.
A front office is where there are dealings with the people who are not
a part of the business—where the public comes and goes. The expression
front office may also refer to where exectives are—where the decisions
are made. Large businesses with multiple operations scattered about may
have corporate offices. Also, the word is sometimes tied to certain types
of functions, for example, a real estate office or economic development
office.
A back office is generally considered to be a place where clerical staff
and other service personnel who don't deal direclty with people outside
the
business do their work. Nowadays, however there are telemarketing centers
and customer service centers online operating out of back office. In
other words the public doesn't visit call centers but they operate separately
from from front office operatoins and are, therefore, considered back
offices in many cases.
Office relocation work is a part of the site selection process. The
same type of planning, data gathering, evaluations, and activities are
needed for a relocation project as for other site locatoin work. An executive
office relocation may be referred to as a headquarters location project
by site selectors and eonomic developers. Office location work in general
covers all types of office operations, ranging from headquarters to call
centers—front to back.
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