call center:
... a place where workers use telecommunications
to make sales calls, take orders or provide services see contact
center; a location where telemarketing takes place.
capital:
... anything that can be converted to
money in hand as an available resource for gaining wealth;
funds in hand; accumulated wealth. Economic development
is defined by one source as
a process of increasing the flow of capital through a
community and keeping it there for as long as possible. Capital
may be seen as heading for a category of location
data.
capital assets:
... all the property and money owned by an individual
or enterprise that is available as leverage to obtain loaned
or invested fundssee
the definition of asset
capital formation:
... the process of finding and making use of
sources of capitalsee
the definition of venture
capital. Investorwords defines capital formation
as the ... transfer of savings from households and
governments to the business sector, resulting in increased
output and economic expansion. Also, Wikipedia has
in-depth comments.
cap rate:
... capitalization
rate; a financial measure indicating
whether a real estate investment will yield an acceptable
return. It's determined by dividing a projected income
stream of the upcoming year by investment dollars. Developing
Capitalization Rates / Utilizing the "Theory of Capitalization" to
determine an estimated value provided by Loan
Masters.
career transition:
... change from one type of work to another;
change from one employer to another; leaving one work-life
stage and entering another.
CED:
... stands for (examples) Carnegie Mellon University's Center
for Economic Development or Community Economic Developmentsee
CCEDNet listed
in the .network resource archive. Another
example of the use of CED initials is Center
for Enterprise Development, Carol Stream, IL. At
one time it was an acronym used by the American Economic
Development Council (AEDC)
as a makeover of the letters of recognition, CID (Certified
Industrial Developer). The Certified Economic Developer
designation is now CEcD.
chamber of commerce:
... a membership organization operated by and
for business and commercial interests; a non-government
organization that publicizes and furnishes information
about a community. Local chambers are are generally recognized
as being in position as location
data suppliers, many tied
directly to economic
development efforts in the places
they represent. For suggestions on how to find
and contact chambers of commerce, CLICK
HERE.
CID:
... a designation at one time for
academic achievement in the field of industrial development
or, for example, Center
for International Development, Harvard University,
Cambridge, MA.
city-region ... defined in Site
Location Assistance.com with how
to list your location.
client:
... a customer of a provider of professional
services; a .network user who is a member of
its s target audience; a computer program that uses the
service of anothersee client
server.
client privilege:
... the right belonging to users of a professional
service to expect that information which should be kept
confidential will be and that parties
receiving it, in written or spoken form,
have the discretion, means and will to protect it. The
Network, which offers professional services to assist
in the gathering of information, has a privacy
policy.
For example, services for discreetly colleting information
form location data suppliers and proposals for working
relationships from other resource and service providers
are offered through the Site
Selection Directory.
close corporation:
... a corporation having
a limited number of stockholders or owners.
cluster:
The question of what a cluster is is answered in Clusters
and the new economics of competition by Michael
Porter in Harvard
Business
Review
(1998). The formation
of a manufacturers
council
is a form of clustering although the collaborating parties
may not necessarily be in close proximity to one another.
A community creates
an environment for clustering when it develops a business
park
and organizes
a collaboration among the enterprises in it.
cluster support network:
... support specifically dedicated in a specialized
area, for example, say a chamber of commerce forms a information
technology council so that participants can network with
one another, thereby advancing the industry in the community
as a strategy for local economic development. As an operating
body the council would be a cluster support
network. As a community economic development strategy,
forming the
cluster support network would fall under the best
practices efforts of business
retention and business
expansions.
cntc ... an abbreviation for contact.
code compliance:
... acquiescence to a law or part of a law as
interpreted by a regulatory
agency; to be operative within a systematically
arranged collection of laws; to be code compliant with
a regulation set forth by a legislative act. Code
compliant means being recognized as having followed
guidelines, specifications, or a legislated mandate,
generally at a point in time after inspection. It may be
said, for example, that a newly installed electrical system
meets code after an inspector, using building
code specifications, approves it as
a retrofit.
COGS ... Cost Of Goods Soldfor
a link to a COGS definition, CLICK
HERE
cold call:
... a business
development contact
made with a potential prospect without
giving notice or making an appointment; an
unannounced sales call supported by little or no indication
that it lead to a working relationship. Cold
calling is a part of the practice
of economic
development as a specialized form of marketing. For
example, a group from a community that wants economic development
plans a trip
to to where corporate headquarters are clustered in
order to drum
up an interest
in the location.
One technique is to form teams of volunteers in which case
an effort may be referred to as an economic
development team trip. A point
person may be sent in advance to organize logistics
and go so far as to make cold-call-appointments.
commerce:
... an exchange by agreement of something of commercial value
during which an enterprisal transaction
is facilitated; activities surrounding
reciprocal agreements involving delivery
and acceptance of a product or service for which there
is a payment in returna
sale when the recompense is money or a barter if something
of value otherwise.
commercial development:
... enterprise
development exclusive of industrial
development.
commercial enterprise:
... a for-profit business operation that directly
accommodates or transacts with buyers in the exchange of
goods, services, or commodities as opposed to an industrial
or nonprofit operation.
Offices and for-profit operations that provide entertainment
and other services or accommodations
are included among
commercial enterprises.
commercial real estate:
... commercial property; income-producing propertysee real
estate. A business zoning classification.
Real estate zoned for or used by a commercial
enterprise.
communications infrastructure:
... the services, technology and facilities of
information conveyance in a location;
a location
data element; i.e., key resource category for presenting location
data. Communications infrastructure is one of
the four
essential categories of data that the enterprise
developer should inquire about when utilizing
the services of a location
development representative. Advances in telecommunications
technology, including the Internet, during the last 20
years of the twentieth century brought this information
category to the forefront for site
selectors. Before that time the site selector
generally considered that there were three essential information
categories for gathering facts about a locationdemographics, transportation,
and place-data.
community:
... a
place where people live and share things
in common. A community recognized as having a local
economy that can also be found on map is
defined by The
Network as a location. See comments
about communities throughout the world that want economic
development in on page 6 of the
series
that introduces The
Network. Page
6 of the series
about economic development in the Economic
Development Network website introduces
community development which is also defined
below (scroll past the definition of community
college).
community college
... a institution of higher learning that often
time is oriented on preparing students for careers that
fit into the local economy or job market. Some community
colleges have trade or technical schools, which teach job
skills, as well as job training facilities and programs.
community data:
... location
data; a
line of text serving to indicate
that
a
group
of
links at the
website of a location
data supplier has information. The website
of the local
economic development organization that
served as an example of the publication of location
data elements on page
7 of About Economic Development lists
links as community data
under the following categories:
(1) attractionsthe
arts and tourism, (2)
community facilities, (3) colleges
and universities enrollment,
(4) communications, (5)
home purchase information, (6) local
government,
(7) medical
facilities, (8) parks,
(9) private
and public
schools, and
(10) recreation (text in italics is
linked to more information as shown
on page 2 of About
Site Selection.
community development:
... the combined processes, programs, strategies,
and activities that make a community sustainable
as compared to economic
development which is the marketing of its potential for growth
followed by local efforts to act on opportunities. The entire set of
approaches to community development practice may be considered a specialized
form addressing, coordinating and building the social infrastructure at
a location.
Community development may be defined as a process of challenging the
undesirable and unacceptable disparity of conditions and infrastructure that
negatively affect the quality
of life in a place where people live and work. It functions best as
process in locales where
all strata of society and citizenry are engaged with sense of community
spirit. See commentary at the website of the The Community
Development Exchange (CDX.org.uk).
Also, see the definition of planned
community development and a list of CD (Community Development) links
in the .network library.
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community profile ... a data sheet or other
published source that promotes or otherwise presents
information of interest to the target audience of The
Networksee
the answer to the question of what a community profile is in Site
Location Assistance.com
Send an email to request that the identity of a location seeking enterprise
and economic development that you find
listed
in the Global
Registry of Contacts be linked to a profile.
community spirit:
... a wholehearted dedication to community.
Community spirit in a specific location is recognizable
by the way local people work together to get things done
in a positive manner, thus bringing about a recognizable
vitality beyond happenstance. Communitas is a
word associated with community spirit as is the Latin phrase commune
bonum, both of which generally fall outside of any
association with community development or enterprise
and economic development as defined by The
Network. CLICK
HERE for more about
communitas and commune bonum as well
as links to discussions unrelated to the .network mission.
commute time:
... the time it takes to move between a place
of residence and place of work or vice versa. As a general
rule, most commuters prefer to travel one way in 1/2 hour
or less.
commuting:
... back and forth movement between a place of
residence and place of work on a regular basis. See the
information about labor
sheds or commute sheds in the resource
archive.
commuting pattern:
... a layout showing the way commuters move about
in an area; a commuting profile
which includes identities of routes, times en route,
times
of day, and the number of commuters in a defined area.
A commute
shed map represents
a labor
shed by showing route patterns.
comparable location data:
... information about places or real estate that
conforms to some standard so that it is useful in all respects
for comparative analysissee apples
to apples.
comparative analysis:
... the evaluation of various location
data sets in order to choose one
or more places
of interest that most nearly satisfy selection
criteria; a site
selection technique for determining
a best-choice location;
an apples
to apples examination of information from location
data suppliers.
confidentiality
... protection or
containment of information which would
pose a threat to moving forward with an enterprise
development endeavor should it be revealed
to the wrong person(s) or in the wrong situation(s). For
example, a competitor may be provided the opportunity to
act and gain an advantage upon learning about what's going
on with a site
selection project that is not his own. Simply
stated: Loose
lips sink ships! Suggestions are offered in About
Site Selection (page
4) for protecting confidential
plans and activities while gathering information for making
enterprise
development decisions (ACCESS
the suggestions).
conflict of interest:
... a position held during a transaction where
someone represents both a buyer and seller at the same
time. It is generally held in the law that anyone paid
as a representative of a seller has a vested interest such
that acting as a unbiased, paid, advisor to a prospective
buyer is wrong. A conflict of interest also exist when
someone in position of public trust discreetly represents
or can be influenced by a private interest or party.
consultant:
... an advisor who applies knowledge and/or experience
to a situation, problem or project, usually for a fee;
a consultancy. Members of
the .network target audience utilize
management
consultants which includes
various types of specialists, such as advisors on matters
of commercial
and industrial real estate. Three types of
consulting specialists involved in enterprise
and economic development are pointed out in the
series of pages in Economic Development.net that answer
the question: What is economic
development? One more general example of a management
consultancy is the SCORE/Counselors
to America's Small Businesses.
SCORE, which is an acronym for Service Corps Of Retired
Executives, is a partnership program between the US Business
Administration (SBA)
and volunteer advisors available in
communities throughout the country.
contact:
... a person with
whom another makes contact; a
listing in a directory published
for purposes of building and maintaining relationships;
one of two or more
people who interact during the process of business
networking. See comments
about resource and service providers on page 2 of
the introduction
to The
Network. Also,
see Search
for a Contact.
contact center ... a back
office where telecommunications
tools are used to provide customer
service. A facility
for telemarketing operations
that is generally not open to visitors.
contact data:
... address information;
that which makes a business card useful; the essential
information provided during networking to
encourage and facilitate followupsee
Best
Practice Essentials for Successful Networking. The
Network uses the expression to identify links to places
on the Web where useful information for getting in touch
with contacts can be found
as well as to identify address information typically printed
on business cards. See application
instructions for the Global Registry of Contacts for
an indication of how this expression is used.
contact directory:
... a source of contact
data; a list of names
and addresses. US
/ Economic Development Directories, a
resource file in Site
Location Assistance.com provides
access to various examples. Three
items from the GRC database are published online
to create a contact directory for the target
audience of The
Networkuse
the search tool below to query the Global
Registry of Contacts. If your interest is
in listing in the GRC directory, CLICK
HERE.
CLICK
HERE for a guide for using this search tool.
continual improvement:
... continuous improvement as an endeavor to
achieve and maintain excellence;
any ongoing enterprise
development effort that breaks down production
steps and examines the (1) purpose of doing something,
the (2) order of tasks in the sequence, (3) where a task
fits in the order, and (4) the worker's performance at
a task while asking (5) what possibilities there are for
improvement or elimination of an effort. Known as Kaizen,
continual improvement was the economic
development effort that brought about Japan's
success in the 1950ssee Deming
Management Method. Quality
systems stems from the Deming Method. Methods
and techniques implemented for the duration in order to
achieve production excellence or a work
ethic with understanding of why the job exits
, including those related to peak
performance and best
practices applied in the workplace,
may be seen as a form of continuous improvement no matter
what identity happens to be in vogue.
controlled site:
... a proprietary real
estate parcel granted protection
and/or to which its owner or lessee is authorized development rights
and privileges above and beyond that of other property.
corporate infrastructure:
... the foundation and framework that
holds an organization together; that which unites the functioning
group within an enterprise;
a business system infrastructure.
corporate-level:
... where within a corporate infrastructure
the top business
decision makers are located; headquarters
for the autonomous operating
units of a corporation where,
on occasion, it is expected that they will report, seek
guidance and obtain approvals; i.e., where
the highest-level of administration, planning, decision
making and reporting to owners takes place.
corporate management:
... Those who are typically specialists working
between the owner(s) and hourly employees
of incorporated
enterprises to create
and implement
policies, see to it that objectives are met and otherwise
direct and administer day to day operations. Wikipedia
has has a definition of general
manager. Whether a GM or having some other corporate
management title,
a person may take on the role of enterprise
developer and lead a team. In
the latter case, for example, a manager may lead a site
selection team. Managers are sometimes grouped
with the cadre of corporate executives. For example, see
the type of specialized
manager
described below. The corporate real estate manager may
have other titles, such as property
assets or facilities
manager. Also,
a GM may carry the title executive manager.
corporate real estate executive:
... loosely used term to describe anyone with
management responsibilities
related to property
assets for an enterprise that
doesn't deal in real
estate transactions as its main line
of business. See the definition of corporate
management.
corporation:
... a group with enterprise interests
having powers and liabilities as defined by law; the united
group of associates as
part of a corporate infrastructure which
are officials and/or owners.
cost efficient:
... having an impressive result as intended,
expected, or measured against an investment of time, effort
or capital; absence of wasted
time, effort or capital.
cost effective:
... economical based on benefits received in light of
an investment that an enterprise makes, usually in acting
on an opportunity after comparing it to others that are
available. For example, it can be said the Site
Selection Directory is cost effective for gathering location
data as compared to what information brokers offer because it
publishes announcements online for free. Cost effectiveness
means the expense of doing something in business is reasonable
to the extend that it contributes to profitability.
cost latitude:
... the range that a buyer has in mind
during a negotiation between
what he would hope to pay and what he is willing to
pay; the room for negotiation of a purchase that the
potential buyer calculates and uses to control between
the ideal price to pay and the point at which the value
of the product or service becomes negative in light
of its potential cost.
country profile:
... a format similar to a community
profile for presenting facts about a country.
The .network library has links
to a couple of sources of country profiles, for
example, The
World Factbook. Also, you can search for country
profiles in Economic
Development.net/Area Development or use the Google/.network search
engine at the top of this page to search
for an economic
development profile for a country of interest
to you. Suggestion: Copy and paste the following italicized
text in the search
box, substituting the name of the country for the word
location (actually you can search for any location
by doing this, for example, substitute the name of a state,
province,
territory or region for location): ... location
economic development profile.
CRM:
... acronym for Customer Retention Managementsee
the definition of customer speak in the resource
archive and the links below it, also, see customer
base below. Customer retention management is the organization
and coordination of activities that
are intended to keep customers satisfied, thus encouraging
them to continue purchasing products and/or services. It
is a continuous management process that begins with hearing
the voice
of the customer. It includes keeping employees
informed so that they are able to understand that their
ultimate bosses are customers. Jobs are ultimately created
and maintained by customer actions.
cross-functional team:
... a group with diverse capabilities working
together to solve a common problem or accomplish a goal
by sharing information and experience as it moves along.
For example, a site selection team made up of people with
diverse responsibilities within a company, such as human
resources, corporate real estate,
and operations
management would be a cross-functional team.
customer base:
... the current group of buyers of the products
and/or users of the services of an enterprise that
it depends on in order to stay in business. Advertising
and promotion are indirect marketing efforts intended to
affect the numbers in a customer base. Business
development efforts, such as networking and
sales, can directly affect the bringing in of new customers
and sustaining the loyalty of existing customers, thus
changing the customer baseFYI: Wikipedia
definition.
cyber:
... virtual epistame created by electronic functions;
a prefix that gives an impression of the vague area or
space in which the whole range of intelligence or virtual
reality of the computer world exists; a prefix meaning
the artificial intelligence that drives information dynamics
through computer hardware, software and networks. Examples
of the cyber prefix use can be found in words such as cybernetics, cyberspace, cybercrime, cyberterroristsee
the next two definitions and cyber in http://en.wikipedia.org..
cyberharm:
... damage, disruption or destruction of the
operations of a computer, electronic information system
or airways delivery/reception system brought about through
mischievous or criminal intent; result of a cyberthug's act;
an intention of a criminal hacker or
mischievous juvenile using an email system or Web network;
destruction caused by a cyberterrorist;
the collective time lost to spam activity
on the Web; virtual injury or destruction caused by a cybermugger
that carries over into the real-world.
cyberthug:
... a person who uses the Internet or similar
information network to cause harm or chaos; anyone intent
on committing a cybercrime,
such as a perpetrator of a scam or spoofing scheme;
a cybermugger as a criminal working in the shadows of the
Web involved in phishing or
other ways of taking advantage of people; any mischievous
Internet user, such as a spammer who
cloaks his activities, or, in a worse case scenario, sends
emails that virtually mug victims, cause cyberharm or cyberterror.
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