Business excellence is an achievement of enterprises arrived at through the implementation of productivity and quality improvement methods and strategies in conjunction with personal and group peak performance programs. In the latter case the concept is simply referred to as excellence. It applies to the highest level of management and lowest of employee levels in enterprises that exist because there are consumers available for the goods and services they offer, in which case the following concepts apply:

1. voice of the customer

2. stakeholder orientation as a worker and member of the community

3. leadership having a common understanding of purpose (as well as 1 & 2 above)

4. management of things (production and facts) and leadership of people

5. engagement of all workers with opportunities to be involved and to develop themselves

6. goals for continuous improvement and learning

7. accepting innovation and improvement challenges to the point of being a risk-taker

8. orientation on results and productivity that customers will accept

These eight concepts for excellence can be applicable whether managing oneself as a peak performer or leading an enterprise with an orientation on results. In the words of Gene Glover of Maryville, TN, a business solutions consultant, striving for a higher standard in a competitive environment means ... getting better faster is a race (source of quote).

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FYI: definition of excellence in business definition of business excellence define business operational excellence of a business operation define excellence in the enterprise define enterprise excellence