Dr. Sophronia (Frony) Ward is a Managing Partner of Pinnacle Partners,
Inc. She is a statistician and Continual Improvement Expert who specializes
in Six Sigma and Statistical Process Control training and consulting. Currently
her training expertise is being utilized in many companies as their expert
"Master Black Belt". Black Belt, Green Belt, and Master Black
Belt Training and Certification are her specialized area of focus. She is
one of four founders of the internationally recognized Institute for Productivity
through Quality at the University of Tennessee. In 1984 she joined a major
consulting firm as a Senior Consultant and Director of Consulting Services.
She was instrumental in the design of a highly successful three-week seminar
in the USA, Mexico, and Venezuela. She also helped to design a successful
Design of Experiments seminar.
Dr. Ward bases her approach upon the philosophy, insights, and methodologies
created by Walter A. Shewhart and W. Edwards Deming. She has over 30 years
experience applying statistical methods to management, production, service,
and research areas working with every level of personnel. Since 1981,
she has consulted with numerous automotive, government, glass, chemical,
paint, healthcare, and food companies in the implementation of quality
management and tools for continual improvement. In particular she has
been a lead consultant and/or trainer with Harley Davidson, PolyScientific,
PPG, NASA, Corning Glass, Dow Chemical, Scripps Health, Ford Glass, Social
Security Administration, Pall Corporation, Alpha Industries, Chinet Company,
Novant Healthcare, Metzeler Automotive Profile Systems, Lagoven, Blitz
Corporation, Copeland Corporation, IMSS, Gallo Glass, Disputada, Labinol,
Gallo Winery, Anchor Glass Container Corporation, etc. In addition to
her classes in the United States, she has taught classes and provided
consulting services in Venezuela, Canada, Mexico, Chile, Thailand, France,
and Australia.
Dr. Ward has developed the popular workshop and workbook, SPC:
Getting Started and co-developed the curriculum and course
materials for the seminar, Perfecting Continual Improvement
Skills. She has designed the popular SPC software package,
improvit. In addition for the past three years,
she has been a featured monthly columnist for Quality magazine under her
headline, "Sophronia’s Solutions". She
is also known for her presentations and workshops for quality groups throughout
the nation. She provided the keynote address for the Motorola Software
Engineering Symposium in 1999 in Ft. Lauderdale, FL and was invited for
two consecutive years to provide a customized workshop for Quality Expo
entitled, "Evaluating Your Measurement System".
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She currently is providing
training and coaching for Six Sigma Black Belt Certification for over
25 different companies in 4 countries. A recent group of Black Belts
who received her training and coaching on their first projects, showed
cumulative bottom- and top-line results of over $5.5 million! Dr.
Ward received her B.S. in statistics for North Carolina State University
and her Ph.D. in statistics from Virginia Tech. She was a professor
at the University of Tennessee until 1984. She is a member of the
American Statistical Association, the American Society for Quality,
the Biometric Society, and the Association for Psychological Type.
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